Shipping policy

Shipping

We usually fulfill an order as soon as we get it so that you can receive your items as soon as possible. If you need to change something, please try to let us know immediately after the order is placed and we will do our best to help you but cannot guarantee that we will be able to update an order before it gets shipped out. So please, double check all of your info before placing your order! We guarantee to ship your order within 2 to 3 business days.

Orders usually take 3-6 days anywhere in the US. You may choose to expedite if you need an item faster. 

International Shipping: All international shipping is at cost. Additional duties may apply and are the responsibility of the customer.

Sending a gift? Prices are never included in our packaging, don't worry, we have you covered. If you would like to add a personalized note in your package, please add it on the cart page under the Checkout Button.

To update an order or exchange/return your product, please contact us at info@thebutterflyswaddle.com for assistance. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We strive to ship all orders, both domestic and international, within 2-3 business days after the purchase date for standard shipping. For expedited and priority shipping, orders will ship the following business day if applicable.

International Shipping Preorder - When shipping International we will wait until the entire order is ready to be fulfilled. If you do not want to wait we recommend making two separate orders.

Customers are responsible for providing the correct shipping information prior to shipping. We will ship to the shipping address given at the time of checkout.

Packages marked as delivered, but 'not received', are the customer’s responsibility to locate. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages.